Information & Referral Line

Individuals calling HCAM’s Behavioral Health Information and Referral Line (I&R Line) reach Certified Addiction Counselors and Mental Health Specialists who listen carefully to assess each caller’s specific needs and link them to their optimal level of care. Our staff

  • provide general information regarding many behavioral health related concerns.
  • connect callers to mental health services within Baltimore City.
  • screen callers for substance use disorders, call providers and make appointments to directly link individuals to treatment. Our Certified Addiction Counselors remain up to date on the many treatment options available to Baltimore City residents and will work in partnership with callers to find the appropriate treatment for their individual recovery needs.

Callers may receive services through the I&R line whether they are insured, underinsured, or have no insurance at all. Callers seeking behavioral health treatment will be assessed for their insurance status, and if needed, counselors will help callers who do not have health insurance to apply for coverage.

In FY14, we connected 720 people to drug treatment appointments through the Information and Referral line.

Seeking Treatment? Call the Behavioral Health Information & Referral Line at 410-433-5175.

Funding: Behavioral Health System Baltimore