Care Coordinator II

The Care Coordinator will provide care coordination services to individuals referred from the emergency department at Sinai Hospital of Baltimore. Responsible for supporting all aspects of a clients’ health, social and environmental needs including: insurance eligibility, navigation of healthcare services, linkages to community resources and primary care, follow up appointments and the development and monitoring of a care plan. Work is performed in a variety of community settings (e.g. hospitals, office, public agencies) or in the client’s home and will require the person to travel and perform outreach and engagement during non-traditional work hours. A car and valid driver’s license is required and/or extensive physical exertion via walking, standing and/or climbing stairs.
 Duties and responsibilities:
Conduct a needs assessment with enrollees prior to ED discharge and develop a care plan to monitor clients progress, identified goals and barriers to receiving services
Work as a part of the provider multidisciplinary team, as needed, to ensure all aspects of a clients’ needs are addressed
Act as a point of contact for clients and their families
Consult with other community agencies to identify potential resources for resolving client’s health, psychosocial or financial issues
Consult with the MCO special needs coordinator and/or primary care provider, as needed
Function as a liaison to external agencies for issues directly impacting client care
Document all client interactions, collateral contacts and home visits
Participates in staff, community, professional and inter-agency meetings and conferences
Prepares monthly narrative and statistical reports as required
Perform other duties as assigned.
 Education/Experience Qualifications
Bachelor’s degree required in Social Services.
Valid Maryland State LBSW state license required.
Must have at least two years of professional experience supporting individuals with complex health and/or mental health conditions;
Experience in Mental Health, Substance Abuse, and Community Health preferred.
Knowledge of Maryland Medicaid and/or working with insurance companies. Completion of a CAC certification is required within 6 months of employment.
Strong organizational skills and the ability to work independently.
Experience using and documenting in Electronic Medical Data Systems.
Excellent oral and written communication skills.
Physical Requirements:
The ideal candidate must be able to:
Ambulate 3 blocks or more
Key data
Sit for extended periods
Lift at least 15 lbs.