The Office Assistant is an entry level clerical position in the MATCH Program. The MATCH Program works in conjunction with the Baltimore City Department of Social Services to ensure all children in Foster Care receive health services and assure children’s health needs are met.
The primary responsibilities of this position are:
- Handle incoming calls through MATCH Program main number
- Check main line voice mail daily and return calls within 24 hours
- Prepare Birth Certificate and Social Security cards that will be uploaded in multiple databases
- Update addresses of children in foster care in internal database
- Upload and mail MCO and dental cards to care givers
- Serve as back-up medical records clerk
- Serve as back-up to executive assistant
Additional duties and responsibilities:
- Utilize MATCH program database to identify MCM/CC of children
- Utilize the CHESSIE database to identify and enter case related information
- Sort and distribute incoming mail for staff
- Perform other clerical duties for MATCH management staff
- Other duties as assigned
Education, Experience, Certifications and Licensures:
- High School Diploma or GED
- 1 year of customer service experience
KNOWLEDGE, SKILLS & ABILITIES
- Computer literacy skills, specifically with MS Word, Excel, GoogleSuite
- Professional appearance and demeanor
- Organizational skills with the ability to multitask
- Sensitivity to cultural and socioeconomic characteristics of population served.
- Problem solving skills
- 30+ WPM typing skills
- Knowledge of Maryland Medical Assistance
- Ability to follow explicit directions
- Proven ability to work efficiently and meet deadlines
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk, hear and respond to customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
SAFETY & HEALTH RESPONSIBILITIES
HCAM is committed to providing and maintaining a safe, secure and healthy work environment for all employees, clientsserved, volunteers and visitors. As part of this commitment, HCAM has developed safety, security and occupational health policies, practices, and standards.
With this understanding, all employees are required to: Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws; adhere to all HCAM and local safety plans, policies, practices and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor; practice standard precautions (formerly universal precautions) at all times, and; participate in mandatory or available safety training.
While performing the duties of this job, the employee is exposed to both indoor and outdoor conditions. The employee will be subject to noise