Behavioral Health Outreach

Here2Help Hotline: 410-433-5175

Baltimore City’s Here2Help Hotline is a collaborative effort with Baltimore Crisis Response, Inc. (BCRI), Baltimore Child & Adolescent Response System (BCARS), Behavioral Health System Baltimore (BHSB) and HealthCare Access Maryland (HCAM). One number, 410-433-5175, connects Baltimore City residents with crisis services through BCRI and information and treatment referral services through HCAM. Our Mental Health Specialists and Addiction Counselors listen carefully to assess each caller’s specific needs and link them to their optimal level of care. Our staff provides Baltimore City residents with:

  • provide general information regarding many behavioral health related concerns.
  • screen callers for mental health and substance use disorders.
  • call providers and make appointments to directly link individuals to treatment.

Our Behavioral Health treatment coordinators remain up to date on the many treatment options available to Baltimore City residents and will work in partnership with callers to find the appropriate treatment for their individual recovery needs.

Callers may receive services through the Here2Help Hotline whether they are insured, underinsured, or have no insurance at all. Callers seeking behavioral health treatment will be assessed for their insurance status, and if needed, counselors will help callers who do not have health insurance to apply for coverage.

In FY '20, we connected 978 Baltimore City residents to mental health and substance use treatment appointments.

Seeking Treatment?
Call the Here2Help Hotline at 410-433-5175.

For more information on Naloxone and training to receive a Naloxone kit, please see

Funding: Behavioral Health System Baltimore

Recovery Care Services

HealthCare Access Maryland’s Recovery Care Services division assists individuals as they transition to the recovery community by providing a connection to community/faith based services and other human services organizations.

Read more about our major initiatives:

Funding: Behavioral Health System Baltimore |Maryland Department of Health and Mental Hygiene Behavioral Health Administration | Baltimore County Department of Health | Anne Arundel County Department of Health

For more information, or to determine if you might be eligible for services, call 410-649-0529.