Behavioral Health Outreach

Here2Help Hotline: 410-433-5175

Baltimore City’s Here2Help Hotline is a collaborative effort with Baltimore Crisis Response, Inc. (BCRI), Baltimore Child & Adolescent Response System (BCARS), Behavioral Health System Baltimore (BHSB) and HealthCare Access Maryland (HCAM). One number, 410-433-5175, connects Baltimore City residents with crisis services through BCRI and information and treatment referral services through HCAM. Our Mental Health Specialists and Addiction Counselors listen carefully to assess each caller’s specific needs and link them to their optimal level of care. Our staff provides Baltimore City residents with:

  • provide general information regarding many behavioral health related concerns.
  • screen callers for mental health and substance use disorders.
  • call providers and make appointments to directly link individuals to treatment.

Our Behavioral Health treatment coordinators remain up to date on the many treatment options available to Baltimore City residents and will work in partnership with callers to find the appropriate treatment for their individual recovery needs.

Callers may receive services through the Here2Help Hotline whether they are insured, underinsured, or have no insurance at all. Callers seeking behavioral health treatment will be assessed for their insurance status, and if needed, counselors will help callers who do not have health insurance to apply for coverage.

In FY '20, we connected 978 Baltimore City residents to mental health and substance use treatment appointments.

Seeking Treatment?
Call the Here2Help Hotline at 410-433-5175.

For more information on Naloxone and training to receive a Naloxone kit, please see

Funding: Behavioral Health System Baltimore

Recovery Care Services

HealthCare Access Maryland’s Recovery Care Services division assists individuals as they transition to the recovery community by providing a connection to community/faith based services and other human services organizations.

Read more about our major initiatives:

Our primary program helps residents in Anne Arundel County, Baltimore City, and Baltimore County provides care coordination to help people seeking recovery from alcohol and drug use to overcome the challenges that can prevent them from moving successfully through all phases of recovery.

Clients are referred to our programs from residential or outpatient substance use treatment providers.

HCAM Care Coordinators can help clients

  • enroll in recovery support groups.
  • get job-readiness training.
  • apply for health insurance.
  • get legal assistance.
  • access mental health services or substance use treatment.
  • connect to primary care physician.
  • get referrals for help paying for overdue utility bills.
  • enroll in a GED program.
  • obtain food and transportation vouchers.
  • access social services (TCA, Food Stamps, Child care).
  • apply for public housing.

HCAM has worked closely with more than 14,000 individuals in the three Maryland jurisdictions since implementation in 2007.

For more information, call  410-649-0529.

Like other initiatives housed in HCAM’s Recovery Care Services division, Maryland RecoveryNet (MDRN)connects Maryland residents to services that promote their independence, self-sufficiency, stability while encouraging the completion of substance use treatment. Clients must be enrolled in State Care Coordination to receive MDRN services.

These limited medical and support services include:

  • Halfway and Recovery Housing
  • Transportation
  • Vital Records
  • dental fees
  • copays
  • eyeglasses
  • acupuncture
  • durable medical equipment
  • prescriptions
  • life skills and parenting classes
  • gym memberships
  • school supplies for MDRN service recipients
  • car repairs
  • legal fees and fines
  • tools/materials for work
  • Other unmet needs

For more information, call  410-649-0529.

Our Care Coordination for Women & Children project approaches addiction as a chronic disease that affects the entire family.

Through this program, HCAM offers care coordination services to women who have at least one child in their custody in Baltimore City, and who are enrolled into the Women and Children Supportive Housing Project by Behavioral Health System Baltimore (BHSB). HCAM Care Coordinators work closely with these clients and their children to help them get the whole-person services they need to complete outpatient substance abuse treatment. Linkages include referrals to insurance, health care, employment, education, housing, transportation, legal services, and more. Our Care Coordinators follow up with clients at least four times a month to adjust the care plan and track progress.

For more information, call 410-649-0529.

Recovery Support for Pregnant/Postpartum Women and Women with Children

The Recovery Support Program for Pregnant/Postpartum Women and Women with Children (RSPPW) is designed to provide assistance and supportive services to women and families in Baltimore City who are struggling with, or recovering from, substance use disorder. This program offers each participant an individualized care plan, assistance accessing wrap-around services, and the opportunity to learn important advocacy skills while working towards self-sufficiency.

While utilizing a strength-based, trauma informed approach, HCAM’s Recovery Support Coordinator provides referrals to community resources and ongoing support to each program participant.

Funding: Behavioral Health System Baltimore |Maryland Department of Health and Mental Hygiene Behavioral Health Administration | Baltimore County Department of Health | Anne Arundel County Department of Health

For more information, or to determine if you might be eligible for services, call 410-649-0529.